Terms & Conditions

Terms & Conditions

Updated on: May 04, 2024


Welcome to the VetTutor website. This site is an online revision website for the use of veterinary professionals and veterinary students. Use of this site is conditional on accepting the Terms and Conditions for use, please ensure that you read through them thoroughly and understand them prior to using the VetTutor website.

These Terms and Conditions apply to the use of the services provided by VetTutor, VetTutor is owned and operated by Meditutor Ltd (Company number 12487892, Registered office address: Meditutor Ltd, Piccadilly Business Centre, Aldow Enterprise Park, Manchester, England, M12 6AE). If you do not agree to be bound by these Terms and Conditions do not use this website. Terms and Conditions may change over time; those applicable to subscribers are those which are current and agreed to when a user subscribes.

VetTutor provides a personalised subscription service that allows our members to access questions, videos and notes (“VetTutor content”) over the Internet to certain computers and other devices (“VetTutor ready devices”). These Terms of Use govern your use of our service. As used in these Terms of Use, “VetTutor service”, “our service” or “the service” means the personalised service provided by VetTutor for discovering and reading VetTutor content, including all features and functionalities, recommendations, the website, and user interfaces, as well as all content and software associated with our service. VetTutor is designed to be used by veterinary professionals and students who wish to access and utilise test taking services and materials composed of VetTutor practise questions, mock exam questions, summary notes, and test preparation strategies (the “test taking materials”) in preparation for UK based and international veterinary exams.

VetTutor requires an Internet connection. High speed connections will be most efficient for study purposes. It is compatible with most web browsers provided that they are Javascript enabled, and allow both cookies and pop-ups. VetTutor is also compatible with Apple’s Safari 2.0 or later for MacOS X. VetTutor is also optimised for Android and iOS devices. Additionally, it is compatible with the latest mobile devices. Compatibility with older smartphones is not guaranteed.

Both the website and the subscription process are in English only. If you have a question regarding the Terms and Conditions, please do not hesitate to contact us at info@vettutor.co.uk

Related sub-domains

The following list of sites are owned and operated by Meditutor Ltd; by using any of these sites you agree to the Terms and Conditions on this page:

1. Membership


Your VetTutor membership will continue until terminated. To use the VetTutor service you must have Internet access and a VetTutor ready device, and provide us with one or more Payment Methods. “Payment Method” means a current, valid, accepted method of payment, as may be updated from time to time, and which may include payment through your account with a third party such as Stripe, Wise or Shopify. Unless you cancel your membership before your billing date, you authorise us to charge the membership fee for the next billing cycle to your Payment Method (see “Cancellation” below).


We may offer a number of membership plans, including memberships offered by third parties in conjunction with the provision of their own products and services. We are not responsible for the products and services provided by such third parties. Some membership plans may have differing conditions and limitations, which will be disclosed at your sign-up or in other communications made available to you. You can find specific details regarding your VetTutor membership by clicking on the “Settings” button within your personal portal.


Promotional Offers. We may from time to time offer special promotional offers, plans or memberships (“Offers”). Offer eligibility is determined by VetTutor at its sole discretion and we reserve the right to revoke an Offer and put your account on hold in the event that we determine you are not eligible. Members with a recent VetTutor membership may not be eligible for certain introductory Offers. We may use information such as device ID, method of payment or an account email address used with an existing or recent VetTutor membership to determine Offer eligibility. The eligibility requirements and other limitations and conditions will be disclosed when you sign-up for the Offer or in other communications made available to you.

2. Billing and Cancellation


Billing Cycle. The membership fee for the VetTutor service and any other charges you may incur in connection with your use of the service, such as taxes and possible transaction fees, will be charged to your Payment Method on the specific payment date indicated on the “Settings” page. The length of your billing cycle will depend on the type of subscription that you choose when you signed-up for the service. In some cases your payment date may change, for example if your Payment Method has not successfully settled, when you change your subscription plan or if your paid membership began on a day not contained in a given month. We may authorise your Payment Method in anticipation of membership or service-related charges through various methods, including authorising it for up to approximately one month of service as soon as you register. If you signed up for VetTutor using your account with a third party as a Payment Method, you can find the billing information about your VetTutor membership by visiting your account with the applicable third party.


Payment Methods. To use the VetTutor service you must provide one or more Payment Methods. You authorise us to charge any Payment Method associated with your account in case your primary Payment Method is declined or no longer available to us for payment of your subscription fee. You remain responsible for any uncollected amounts. If a payment is not successfully settled, due to expiration, insufficient funds, or otherwise, and you do not cancel your account, we may suspend your access to the service until we have successfully charged a valid Payment Method. For some Payment Methods, the issuer may charge you certain fees, such as foreign transaction fees or other fees relating to the processing of your Payment Method. Local tax charges may vary depending on the Payment Method used. Check with your Payment Method service provider for details.


Updating your Payment Methods. You can update your Payment Methods by going to the “Settings” page. We may also update your Payment Methods using information provided by the payment service providers. Following any update, you authorise us to continue to charge the applicable Payment Method(s).


Cancellation. You can cancel your VetTutor membership at any time, and you will continue to have access to the VetTutor service through the end of your billing period. To the extent permitted by the applicable law, payments are non-refundable, and we do not provide refunds or credits for any partial membership periods or incomplete VetTutor content. To cancel, visit www.vettutor.co.uk, and click login at the top of the page (you can request a password reset if you have forgotten your credentials’, go to the “Settings” page, select the “Manage Subscription” link and follow the instructions for cancellation (please note you cannot cancel via www.vettutor.synap.ac). If you cancel your membership, your account will automatically close at the end of your current billing period. If you signed up for VetTutor using your account with a third party as a Payment Method and wish to cancel your VetTutor membership, you may need to do so through such third party, for example by visiting your account with the applicable third party and turning off auto-renew or unsubscribing from the VetTutor service through that third party. If you wish to cancel within 24 hours of enrolling and before utilising any part of the online database or associated VetTutor member only contents or video database, we will refund your subscription price, less a processing fee of GBP £10 – please email us at info@meditutor.co.uk with your login credentials and date of payment.


Changes to the Price and Subscription Plans. We may change our subscription plans and the price of our service from time to time; however, any price changes or changes to your subscription plans will apply no earlier than 30 days following notice to you.

3. VetTutor Service


You must be at least 18 years of age, or the age of majority in your province, territory or country, to become a member of the VetTutor service. Minors may only use the service under the supervision of an adult.


The VetTutor service and any content viewed through the service are for your personal and non-commercial use only and may not be shared with individuals not subscribed to the VetTutor service. During your VetTutor membership we grant you a limited, non-exclusive, non-transferable right to access the VetTutor service and view VetTutor content. Except for the foregoing, no right, title or interest shall be transferred to you. You agree not to use the service for public performances. Your enrolment cannot be shared, sold or transferred to another person. VetTutor reserves the right to cancel your membership at any time in the event of any unauthorised use of your account, misuse of the test taking materials or this web site or any other violation of the online agreement.


The VetTutor service, including the content library, is regularly updated. In addition, we continually test various aspects of our service, including our website, user interfaces, promotional features and availability of VetTutor content.


Some VetTutor content is available for temporary download and offline viewing on certain supported devices (“Offline Content”). Limitations apply, the time period within which you will need to begin viewing Offline Content and how long the Offline Content will remain accessible.


You agree to use the VetTutor service, including all features and functionalities associated therewith, in accordance with all applicable laws, rules and regulations, or other restrictions on use of the service or content therein. You agree not to archive, reproduce, distribute, modify, display, perform, publish, licence, create derivative works from, offer for sale, or use (except as explicitly authorised in these Terms of Use) content and information contained on or obtained from or through the VetTutor service. You also agree not to: circumvent, remove, alter, deactivate, degrade or thwart any of the content protections in the VetTutor service; use any robot, spider, scraper or other automated means to access the VetTutor service; decompile, reverse engineer or disassemble any software or other products or processes accessible through the VetTutor service; insert any code or product or manipulate the content of the VetTutor service in any way; or use any data mining, data gathering or extraction method. In addition, you agree not to upload, post, e-mail or otherwise send or transmit any material designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment associated with the VetTutor service, including any software viruses or any other computer code, files or programs. We may terminate or restrict your use of our service if you violate these Terms of Use or are engaged in illegal or fraudulent use of the service.


VetTutor software is developed by, or for, VetTutor and may solely be used for authorised viewing of VetTutor content through VetTutor ready devices. This software may vary by device and medium, and functionalities and features may also differ between devices. You acknowledge that the use of the service may require third party software that is subject to third party licences. You agree that you may automatically receive updated versions of the VetTutor software and related third-party software.

Passwords and Account Access.

The member who created the VetTutor account and whose Payment Method is charged (the “Account Owner”) is responsible for any activity that occurs through the VetTutor account. To maintain control over the account and to prevent anyone from accessing the account (which would include information on viewing history for the account), the Account Owner should maintain control over the VetTutor ready devices that are used to access the service and not reveal the password or details of the Payment Method associated with the account to anyone. You agree to notify VetTutor immediately of any unauthorised use of your password. You are responsible for updating and maintaining the accuracy of the information you provide to us relating to your account. We can terminate your account or place your account on hold in order to protect you, VetTutor or our partners from identity theft or other fraudulent activity.

Warranties and Limitations on Liability.

The VetTutor service is provided “as is” and without warranty or condition. In particular, our service may not be uninterrupted or error-free. You waive all special, indirect and consequential damages against us. These terms will not limit any non-waivable warranties or consumer protection rights that you may be entitled to under the mandatory laws of your country of residence.

Class Action Waiver.

WHERE PERMITTED UNDER THE APPLICABLE LAW, YOU AND VetTutor AND Meditutor Ltd AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, where permitted under the applicable law, unless both you and VetTutor agree otherwise, the court may not consolidate more than one person’s claims with your claims, and may not otherwise preside over any form of a representative or class proceeding.

4. Intellectual Property, Copyright Law and Trademarks


All study material and content at VetTutor available through this website (including but not limited to all information, software, text, displays, images, video and audio, and the design, selection and arrangement thereof) is the property of VetTutor and are protected by United Kingdom and international copyright, trademark and other intellectual property laws.


During the membership period the user is entitled to personal, non-commercial use only. Users may not distribute, share, post, email, publish, upload, transmit, create derivative works of, modify, or sell any VetTutor content. VetTutor reserves the right to limit access to any downloadable or viewable material. Violation of these rights is subject to immediate account suspension, criminal and civil prosecution.


In the event that your membership or free access period is cancelled, your limited rights as described herein shall cease effective as of the date of cancellation and you shall destroy any hard copies of content from the Website and permanently delete any downloaded content from the Website.


Without VetTutor’s prior written permission, you may not:

  • other than the materials referenced in the immediately preceding paragraph, download, store or print in any form any content of the Website, including, without limitation the VetTutor test questions or portion thereof or the information, material or content contained therein.
  • reproduce, share, perform, distribute or use in any other manner or form any of the test taking materials (including embedded computer programs or other code);
  • enter into a database, distribute, transmit, disseminate, perform, modify or create derivative works of any of the content of the Website, including the test taking materials (including embedded computer programs or other code) or copies or portions thereof found on this Website in any form, including by email or other electronic means.
  • upload, post, e-mail, transmit, publicise, publish, re-publish or otherwise make available Website content to any third party.
  • reproduce, sell, resell, rent, lease, licence or otherwise exploit for any commercial, financial, or other beneficial purposes, including, without limitation, advertising, any portion of, use of or access to the Website, test taking materials or additional materials.


The Website may include technological protection measures that effectively control access to, downloading, reproduction or distribution of the test taking materials. Any attempt to tamper with or dismantle these protections is a breach of the Terms and may be a violation of the Digital Millennium Copyright Act of 1998 and may subject the violator to civil and criminal penalties. Further, you agree not to interrupt or attempt to interrupt the operation of the Website in any manner at any time. Requests for permission to reproduce, print or otherwise use the test taking materials found on this Website beyond the scope of use permitted by the Terms should be sent to us via facsimile or via email through our “Contact Us” link referenced on the Website.


No right, title or interest in or to the Website or any content on the Website is transferred to you, and all rights not expressly granted are reserved by the Company. Any use of the Website not expressly permitted by these Terms is a breach of these Terms and may violate copyright, trademark and other laws.


VetTutor Qbank and other marks and logos on our site are the trademarks of Meditutor Ltd. You may not use any trademark, logo or service mark appearing on the Website without our prior written consent.

5. Indemnity

5.1 You agree to indemnify, defend and hold harmless VetTutor (Meditutor Ltd) and its officers, directors, employees, agents, licensors and their respective successors and assigns, from and against any and all claims, demands, liabilities, costs or expenses whatsoever, including, without limitation, legal fees and disbursements resulting directly or indirectly from:

  • your breach of any of the Terms and Conditions of this Agreement;
  • your access, use or inability to access or use The VetTutor website or The VetTutor Synap portal or any VetTutor website content or other content to which The VetTutor website is or may be linked to from time to time;
  • your use of, reliance on, publication, communication or distribution, uploading or downloading of anything on or from the com website; and/or
  • your violation of any law or regulation.

6. Miscellaneous


Governing Law. These Terms of Use shall be governed by and construed in accordance with the laws of the United Kingdom.


Unsolicited Materials. VetTutor does not accept unsolicited materials or ideas for VetTutor content and is not responsible for the similarity of any of its content or programming in any media to materials or ideas transmitted to VetTutor.


Customer Support. To find more information about our service and its features or if you need assistance with your account, please email VetTutor Support. In certain instances, Customer Service may best be able to assist you by using a remote access support tool through which we have full access to your computer. If you do not want us to have this access, you should not consent to support through the remote access tool, and we will assist you through other means. In the event of any conflict between these Terms of Use and information provided by Customer Support or other portions of our website, these Terms of Use will be used.


Survival. If any provision or provisions of these Terms of Use shall be held to be invalid, illegal, or unenforceable, the validity, legality and enforceability of the remaining provisions shall remain in full force and effect.


Changes to Terms of Use and Assignment. VetTutor may, from time to time, change these Terms of Use. We will notify you at least 30 days before such changes apply to you. We may assign or transfer our agreement with you including our associated rights and obligations at any time and you agree to cooperate with us in connection with such an assignment or transfer.


Electronic Communications. We will send you information relating to your account (e.g., payment authorisations, invoices, changes in password or Payment Method, confirmation messages, notices) in electronic form only, for example via emails to your email address provided during registration.


VetTutor will not approve requests for free extensions based on personal issues, which include but are not limited to ISP connection problems, time constraints, mobile/PC incompatibility, etc. Students who request extensions due to the fault of VetTutor servers will  be compensated for the duration of this disruption through an extension of their subscription for the same time period of the fault.